RETURNS

Due to the nature of our goods, we cannot accept returns. Please send us your questions before placing an order.

If the goods did not arrive as described, please contact us by email at info@resetwell.com, and we would be pleased to resolve the issue with you. We want to make sure every one of our customers is satisfied.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@resetwell.com

Shipping Policy

Delivery is free with any purchase of $200 or more before taxes in Canada and the USA.

DELIVERY COSTS AND TIMES

Canada Post, UPS and Purolator deliver all ResetWell packages. The tracking number is sent by email following the shipment of the package. It is the customer’s responsibility to indicate the correct delivery address. In the event of an error, customer service will contact you. Transportation charges may be withheld. This also applies in the case of unclaimed or refused packages.

CANADA

Shipping is free * for any purchase of $200 or more before taxes. Shipping costs in Canada start at $15.95, with an average of 4 to 6 working days. Handling time is 1-2 business days. The delivery time may be relative depending on the availability of the products ordered. If there is inventory variance in these, customer service will contact you.

REMOTE AREAS OF CANADA

Delivery charges to remote areas are calculated based on the order weight and the delivery location. The fee calculator will tell you the associated price when confirming your order. The delivery time is relative to the geographical area.

UNITED STATES

Shipping is free * for any purchase of $200 or more before taxes. Delivery charges are calculated based on the order’s weight and the delivery’s location. The fee calculator will tell you the associated price when confirming your order. Delivery time to the United States is 3-9 business days.

* ResetWell does not accept any return of merchandise from the United States. Customs duties and taxes payable at the destination, if any, are at the buyer’s expense.

ITEMS DAMAGED IN TRANSIT

ResetWell makes sure to ship its items in proper condition for sale and to properly pack them to avoid any breakage during transport. If you receive a damaged item, please email us at info@resetwell.com with a photo.


LOST PACKAGE

If your package appears to be lost, please email us at info@resetwell.com. We will then be able to follow up on the file. A service ticket will be opened, and an investigation of up to 5 working days will be carried out. If the package is officially declared lost, your order will be reshipped to you at no additional cost. You will be informed throughout the process.